WalletGear Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Exchanges
- Ordering Options
- Leather Color/Differences
- Conditions of Use
Shipping & Delivery
We ship via United States Post Office, USPS.
Please allow 1-2 business days for your order to process before it is shipped.
We ship almost everywhere within the United States, including orders with a PO Box or APO/FPO/DPO address. Orders shipped to a PO Box will arrive within 7-10 business days. Orders shipped to an APO/FPO/DPO address will arrive in 3-5 weeks, not the standard 3-7 business days.
An email with tracking information will be sent once an order has been shipped. You can also track your package from your Account page. Tracking is not available on International orders.
USPS Priority Mail is estimated 2-3 business days anywhere within the US. This is only applicable for actual transit time, and does not factor in order processing time. Occasionally during high volume times like the holidays we've seen longer delays.
USPS Priority Mail Express is an overnight service to most US locations, but is sometimes 48 hours depending on your zip code or during high-volume holiday times. This is only applicable for actual transit time, and does not factor in order processing time. For an accurate estimate, see the USPS website.
International Canada 15-20 business days = Varies*
International United Kingdom15-20 business days = Varies*
International Australia 15-20 business days = Varies *
* Items shipped internationally are shipped via USPS shipping and may incur customs duties, taxes, additional fees, etc. Please note that additional charges for customs clearance may be collected and are the responsibility of the customer.
Privacy & Security
WalletGear values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. WalletGear recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.
If our information practices change in the future, we will let you know by posting the policy changes on our web site or by communicating directly with you. You will have the opportunity at that time to opt out of any new use of your information.
We may place online advertising with third-party vendors, including Google, which will be shown on other sites on the internet. In some cases, those third-party vendors may decide which ads to show you based on your prior visits to the Site. At no time will you be personally identified to those third-party vendors, nor will any of the information you share with us be shared with those third-party vendors. If you prefer to opt out of the use of these third-party cookies on the Site, you can do so by visiting the Network Advertising Initiative opt out page.
What kind of information does WalletGear collect?
We collect information (such as your name, email address, mailing address, and phone numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online. Your billing information is secure.
How does WalletGear use your information?
When you make an online purchase from WalletGear, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
Do we use "cookies"?
If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
When you save your information with WalletGear, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion, you may receive email updates about our products, services, contests, and promotions. If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact WalletGear customer service via email. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to six to eight weeks to remove your from our list.
From time to time, we may also send you emails for promotions, sales, to help us learn more about your shopping preferences, etc. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online, we may also send you notices about our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online as well as information about your product interests and purchases.In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact WalletGear customer service.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email or postal mail, please let us know by sending us an email. Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
Returns and Exchanges
Returns: If you are not happy for any reason with your purchase, we will refund the full price of the item(s). Shipping charges are not refundable unless the return/exchange is the result of our error. Items must be returned within 35 days of date of purchase and be in original condition. Please do not tape the wallet or wallet accessories box shut.
You can expect your refund within 3-4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). Ship the parcel with your packing slip or order # to the address below:
3831 Pelham Road
Carmel, IN 46074
Exchanges: The quickest way to make an exchange is to purchase the wallet and/or wallet accessory you would like and return the one(s) you have now within 30 days from time of purchase (please include your packing slip or order number). Check/money orders are not accepted.
Can I place an order by phone? Currently we do not offer phone ordering, as we sell online via our website and offer prompt and personalized email support.
Do you accept international orders? Yes (see top of page for countries).
What are your payment options?
- American Express
- PayPal (eCheck, credit cards, bank transfers)
*Check/money orders are not accepted
Can I place an order by check or money order? Unfortunately we no longer accept payment by check/money order..
For mail in orders, please add 7% for tax if you live in Indiana.
Unless otherwise posted:
Standard US Shipping - Under $12.95: 3-7 business days = $2.95
Standard US Shipping - Over $12.95: 3-7 business days = $4.95
Shipping cost are updated during checkout for Intenrational orders.
* Items shipped internationally are shipped via USPS Priority International shipping may incur customs duties, taxes, additional fees, etc. Please note that additional charges for customs clearance may be collected and are the responsibility of the customer.
Color differences of Leather/Scars, Scratches
Due to differences in your screen settings, lighting when photos were taken, and each individual hide, the color may vary from what you see on your screen.
Scratches, scars, wrinkles or other variation are characteristics of leather and do not affect the strength or quality.
For explanation of various leather types please visit: Types of Leather Used in Making Wallets & Accessories
Conditions of Use
Permission to use, copy, and distribute documents delivered from this site is forbidden without written consent from a WalletGear™ representative. The names and logos of WalletGear, its divisions, or its subsidiaries may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The copyrights of all material provided on this website are held by Lamood LLC or by their respective owners.
WalletGear is a trademark. Errors, Omissions, and Changes While WalletGear makes every effort to ensure the accuracy of materials presented, the user is warned that this service could include typographical errors and/or technical inaccuracies. WalletGear reserves the right to make improvements and/or changes in the products described on the website at any time. Contact us with questions or problems.