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WalletGear Customer Service

Shipping & Delivery

We ship via United States Post Office, USPS.

Please allow 1-2 business days for your order to process before it is shipped.

We ship almost everywhere within the United States, including orders with a PO Box or APO/FPO/DPO address. Orders shipped to a PO Box will arrive within 7-10 business days. Orders shipped to an APO/FPO/DPO address will arrive in 3-5 weeks, not the standard 3-7 business days.

Tracking

An email with tracking information will be sent once an order has been shipped. You can also track your package from your Account page. Tracking is not available on International orders.

Priority Mail

USPS Priority Mail is estimated 2-3 business days anywhere within the US. This is only applicable for actual transit time, and does not factor in order processing time. Occasionally during high volume times like the holidays we've seen longer delays.

Express

USPS Priority Mail Express is an overnight service to most US locations, but is sometimes 48 hours depending on your zip code or during high-volume holiday times. This is only applicable for actual transit time, and does not factor in order processing time. For an accurate estimate, see the USPS website.

INTERNATIONAL SHIPPING
International Canada 15-20 business days = Varies*
International United Kingdom15-20 business days = Varies*
International Australia 15-20 business days = Varies *
* Items shipped internationally are shipped via USPS shipping and may incur customs duties, taxes, additional fees, etc. Please note that additional charges for customs clearance may be collected and are the responsibility of the customer.

 

Returns and Exchanges

Returns: If you are not happy for any reason with your purchase, we will refund the full price of the item(s). Shipping charges are not refundable unless the return/exchange is the result of our error. Items must be returned within 60 days of date of purchase and be in original condition. Please do not tape the wallet or wallet accessories box shut.

You can expect your refund within 3-4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). Ship the parcel with your packing slip or order # to the address below:

WalletGear
3831 Pelham Road
Carmel, IN 46074

Exchanges: The quickest way to make an exchange is to purchase the wallet and/or wallet accessory you would like and return the one(s) you have now within 30 days from time of purchase (please include your packing slip or order number). Check/money orders are not accepted.

Ordering Options

Can I place an order by phone? Currently we do not offer phone ordering, as we sell online via our website and offer prompt and personalized email support.

Do you accept international orders? Yes (see top of page for countries).

What are your payment options?

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal (eCheck, credit cards, bank transfers)

*Check/money orders are not accepted

 Can I place an order by check or money order? Unfortunately we no longer accept payment by check/money order..

For mail in orders, please add 7% for tax if you live in Indiana.

Unless otherwise posted:
Standard US Shipping - Under $12.95: 3-7 business days = $2.95
Standard US Shipping - Over $12.95: 3-7 business days = $4.95 

INTERNATIONAL SHIPPING
Shipping cost are updated during checkout for Intenrational orders.

* Items shipped internationally are shipped via USPS Priority International shipping may incur customs duties, taxes, additional fees, etc. Please note that additional charges for customs clearance may be collected and are the responsibility of the customer.

 

Color differences of Leather/Scars, Scratches

Due to differences in your screen settings, lighting when photos were taken, and each individual hide, the color may vary from what you see on your screen.

Scratches, scars, wrinkles or other variation are characteristics of leather and do not affect the strength or quality.

For explanation of various leather types please visit: Types of Leather Used in Making Wallets & Accessories

 

Conditions of Use

Lamood Corporation reserves the right to refuse service, terminate accounts, terminate your rights to use Lamood Corporation Services, remove or edit content, or cancel orders in its sole discretion.

Copyrights

Permission to use, copy, and distribute documents delivered from this site is forbidden without written consent from a WalletGear™ representative. The names and logos of WalletGear, its divisions, or its subsidiaries may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The copyrights of all material provided on this website are held by Lamood LLC or by their respective owners.

Trademark

WalletGear is a trademark. Errors, Omissions, and Changes While WalletGear makes every effort to ensure the accuracy of materials presented, the user is warned that this service could include typographical errors and/or technical inaccuracies. WalletGear reserves the right to make improvements and/or changes in the products described on the website at any time. Contact us with questions or problems.